Seoul’s Incheon International Airport (ICN) Wins Best Airport Staff Award 2025
Seoul’s Incheon International Airport- South Korea has won SkyTrax’s best airport staff for 2025.
Korean culture’s emphasis on respect and service excellence translates beautifully into the airport experience. Staff members at Incheon are renowned for their genuine warmth and willingness to go above and beyond.
What sets Incheon apart is its comprehensive staff training program that focuses not just on efficiency, but on emotional intelligence and cultural sensitivity. The airport’s customer service representatives are known for their patience, taking time to ensure travellers fully understand directions or procedures.
The airport also employs cultural ambassadors who roam the terminals, specifically trained to assist international visitors with everything from navigation to cultural questions. Their multilingual abilities and deep knowledge of both Korean culture and international travel needs make them invaluable resources for confused or anxious travellers.
The Skytrax annual rankings evaluate the combined quality of staff service, including attitude, friendliness, and efficiency across all front-line positions.
