RwandAir Limited, Rwanda’s national flag carrier airline has won three prestigious awards at the Skytrax World Airline Awards ceremony held yesterday September 23rd in London. RwandAir was named best Airline Staff Service in Africa, Best Cabin Crew in Africa, and Best Airline Cabin Cleanliness in Africa. The Best Airline Staff Service Award in Africa has been won for the second time in a row by Rwanda’s flag carrier airline.
The World Airline Awards began 23 years ago in 1999, when Skytrax launched its global annual airline customer satisfaction survey.
The awards are not restricted to member airlines or a pre-selected choice of airline, and any airline in the world can be nominated. There are no survey entry fees, no payment to attend the awards event, and no charges for any use of the award logos and results by winning airlines.
The win by RwandAir positions the airline as Africa’s best airline as far as ensuring customer satisfaction and value for money is concerned. Based in Kigali, RwandAir is one of Africa’s most ambitious airlines with a reputation for delivering a premium service to all its customers. RwandAir currently operates to 28 destinations across 22 countries throughout Africa, Europe, the Middle East, and Asia.
RwandAir was ranked first out of ten other African airlines all contending for the top spot. The carrier’s staff – both on the ground and in the air – were praised by airline customers for their excellent service.
RwandAir CEO, Yvonne Makolo, said: “We are all very proud to have had our staff recognized for their dedication by Skytrax. “We are delighted to know that our customers choose to fly with us and distinguish the level of quality of our service.”
